GTBank Customers Face App Update Woes, …Express Frustration Over Service Disruptions

In a recent development, customers of Guaranty Trust Bank (GTBank) have expressed frustration as the bank faces challenges with its app update.

The bank had previously notified its customers via text messages and emails that an automatic update to the new version would occur on 12th July.

However, since the scheduled update, many GTBank customers have encountered difficulties accessing the updated app and experiencing disruptions in its functionality. This has resulted in inconvenience and hindered customers from carrying out their usual banking activities seamlessly.

Numerous customers have taken to social media platforms to express their grievances and share their experiences with the app update issues.

Reports indicate that customers are encountering errors during login, transaction failures, and delays in accessing essential banking services.

GTBank, known for its technological advancements and customer-centric approach, has acknowledged the situation and assured its customers that the technical team is working diligently to resolve the issues. The bank has expressed regret for any inconvenience caused and has pledged to provide timely updates on the progress of the app restoration.

In the interim, GTBank has advised affected customers to utilize alternative banking channels such as internet banking, USSD codes, or visiting physical branches to carry out their transactions. Additionally, the bank has deployed additional support staff at its branches to assist customers and address their concerns promptly.

The app update struggles highlight the importance of robust testing and seamless implementation to ensure minimal disruption to customers’ banking experience. As GTBank works towards resolving the technical issues, it remains committed to providing efficient and reliable banking services to its valued customers.

GTBank customers are advised to stay updated through official communication channels provided by the bank, including its website, social media platforms, and customer care helplines. The bank assures its customers that every effort is being made to rectify the situation swiftly, and their patience and understanding are greatly appreciated during this period.

As the situation unfolds, customers eagerly anticipate a resolution that will restore the functionality of the GTBank app and allow them to resume seamless digital banking experiences.